A Technical Support representative will examine the log and respond as soon as possible with the recommended action based on their findings. zip file to an email reply to ESET Technical Support. If you have not already done so, open a case with ESET Technical Support before you submit your. Select the log files, right-click them and then select Send to → Compressed (zipped) folder from the context menu to create a. Navigate to the ProcessMonitor folder where you saved the files, you may need to make hidden files visible to see this folder. In the pop-up window, select All events → Native Procesess Monitor Format (.PML) option and click OK. After you reproduce your issue, click the capture icon again to stop recording logs.Ĭlick the save icon to save your new log files. Figure 2-2Ĭlick the capture icon to start capturing new log files and then reproduce your issue. Figure 2-1Ĭlick the bin icon to clear the current log files list. Click the capture icon to stop recording logs. Process Monitor begins recording logs as soon as you open it. See the appropriate instructions below to gather the specific logs requested by Technical Support: Figure 1-1Ĭlick the image to view larger in new window
In the main window, click Filter → Enable Advanced Output. Click Agree if you agree to the conditions in the End-User License Agreement. Solution Download and install Process Monitorĭownload Process Monitor from Microsoft Technet and save it to your Desktop.Įxtract ProcessMonitor.zip, double-click Procmon.exe and then click Yes at the prompt. Process Monitor log files are typically required to diagnose issues that recede when ESET real-time protection is disabled. When are Process Monitor log files needed?
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